Warranty Policy
Limited Product Warranty
We warrant to the original purchaser that your product shall be free from defects in materials and workmanship under normal use during the warranty period. Except where otherwise provided by applicable law, the warranty lasts for 2 years. Notwithstanding the foregoing, we do not exclude, limit or suspend the minimum legal warranty period imposed by applicable law.
We do not warrant that the operation of the product will be uninterrupted or error-free.
Remedies
If a hardware defect is found and a valid claim is received within the warranty period, we will either (1) repair the product at no charge, using new or refurbished replacement parts, (2) replace the product with a new or refurbished product, or (3) during the first 30 days, refund the product, excluding potential shipping costs.
In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
How to Obtain Warranty Service
In accordance with applicable law, we may require the customer to provide proof of purchase and the warranty card with the IMEI of the product. It is your responsibility to back up any data, software, or other materials you may have stored on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and we will not be responsible for any such damage or loss.
Return Guidelines
These return guidelines apply only to products purchased by you directly from mStore.ie. If you purchased products through offline channels, please contact the vendor who sold the products to you. All returns must meet these guidelines in order for the individual return policy to apply.
- All product returns require an RMA service order number. You can get one by contacting our customer service team by email at info @ mstore.ie.
- If you return items on which you have saved personal information, you must erase this information completely before sending the product back to us. For phones, you also need to log out of your accounts on the phone before returning it.
- For larger items such as robot vacuums, please keep the original packaging for at least 30 days, in case of any return or replacement request.
- Products that are received by us in any of the following conditions are not eligible for return and will be rejected:
- Any product not purchased from mStore.ie.
- Any product with a missing, damaged, altered, or otherwise unreadable IMEI or serial number label, or manufacturer model or part number label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- Any product that shows physical or liquid damage.
- Any product which appears tampered with, customised, or altered in any way.
- Any consumable product that has already been opened, such as towels, pillows, toothbrushes or masks.
- Certain goods, such as earphones, cannot be returned for hygiene reasons.
Faulty Purchase
If you have purchased a product which becomes faulty within the first 30 days, you are entitled to a replacement or a refund. All faulty returns will be checked to ensure the fault is as described. If the fault cannot be replicated, the return will not be accepted and the product will be returned to you within 14 days.
Outside these terms, handsets must go for repair.