Returns Policy
Cancelling an Order
You can ask to cancel your order online at any time while it is still being processed, before it has been dispatched. Once an order has been dispatched it can no longer be cancelled, but you can still return it under our Change of Mind policy below.
How to request a cancellation
- If you have an account: log in and go to My Account > Orders, then click Request cancellation next to the order. You can also open the order and use the Need to cancel this order? section at the bottom.
- If you checked out as a guest: open your order confirmation email and click the request a cancellation link. You can also use the same option at the bottom of the order confirmation page shown after checkout.
- Choose a reason if you like (this is optional), add any notes, and confirm.
What happens next
- You will receive an email confirming we have your request, and your order will show as Cancellation Requested. We will not dispatch it while we review your request.
- If the order has not been dispatched, we will cancel it and email you to confirm. Your refund will go back to your original payment method and usually appears within 5–10 working days, depending on your bank.
- If your order had already been prepared for dispatch, we will email you to let you know. It will be delivered as normal and you can return it under our Change of Mind policy.
Don’t see the cancellation option? That means your order has already been dispatched. Please get in touch using the details under Need help? below and we will help you.
Change of Mind
Get a full refund on any product if you notify us within 30 days of receipt, without giving any reason for the cancellation. This is in accordance with distance selling regulations. The item must be returned with its original box and with the seal intact.
Once you have notified us, you have a further 14 days to return the goods.
This is in accordance with S.I. 484/2013 – European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
Refunds
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item.
If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you haven’t received a refund within 14 working days, first check your bank account again.
Then contact us to check the refund status.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info @ mstore.ie.
Shipping returns
The customer is responsible for the return shipping cost.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info @ mstore.ie for questions related to refunds and returns.
Returns FAQs
Can I return a product that I have opened?
We’re happy for you to unpack the device and inspect it properly, as you would have done had you bought the item in a shop. However, if you have used it beyond this (including, but not limited to, switching the device on and registering it), this may affect our ability to sell it to someone else. Where the value of the product is reduced by your use, we may only make a partial refund (equal to the reduced value) or subsequently charge you for the reduction in value.
Where you have not used the product and it is returned in the original packaging (with all security seals still intact), you will receive a full refund. Please do not deface the retail packaging of the product, as this may affect its resale value and the value of your refund. Refunds cannot be issued on sale items above the value of what was paid.
How do I return a product?
When you return the goods, please use a tracked delivery service and make sure you have appropriate insurance cover, as we will be unable to refund items that go missing or are damaged in transit. Return carriage charges are not covered by us.
We are not obliged to refund your purchase until the goods have been received into our warehouse and checked.
We will contact you when we receive the returned items to arrange the refund.
Are there limitations on what I can get a refund for?
You may not return a product and claim a refund if the product is software which we supplied to you sealed and unused, and you have broken the seal. Please see our Terms and Conditions for more information.
You may not return a product and claim a refund if the product is sealed for health protection or hygiene reasons, e.g. earphones.
The delivery has arrived damaged. What should I do?
If the package has arrived damaged, you should sign the receipt to say the item has been damaged and refuse the delivery. The item is then returned to us and we will contact you to arrange a replacement or refund.